What formats are the layouts in?
Each layout is available in EPS, SVG, AI, DXF, and GSD formats. If none of those
formats work with your software, please contact us to see if we have the format
available that you need.
How do I know if one of the Formats will work with my software?
Usually one of the formats (EPS, SVG, AI, DXF or GSD) work with most vinyl cutting software, however, if you are unsure
whether or not they will work with yours you can download one of our free tester layouts. Make sure that you IMPORT the files into your software and not just open them.
Do you provide support for all types of cutters?
We are happy to try to answer any questions that you may have regarding how to import the files into your software. However, because there are many different types of vinyl cutters, we are not able to know the in's and out's of each different software program. Feel free to send us your questions, and if we cannot answer your question, you can refer to your user manual or contact the maker of your machine for information on what file formats your machine uses and how to import files.
What does “optimized” mean?
Our layouts are optimized. This means that each layout has been welded so that
only the outside of the design will be cut. This way there will not be any
intersecting lines or overlap cuts. Having each layout optimized ensures a faster,
more efficient, and higher quality cut as well as easier weeding and a better overall finished product.
May I use your products for business purposes?
Yes! We have created these layouts to save you time with your personal or business vinyl cutting needs. You may use our designs to create products to sell, however, restrictions are as follows:
- Only physical products (signs, tiles, vinyl lettering, t-shirts, etc) may be sold or distributed using our designs. Our designs are not to be sold or distributed in a digital format of any kind.
-Images displaying our designs may be displayed on your website or online store. You may use our black and white images, or you may create your own, however a watermark of some sort must be used to prevent the designs from being traced.
-Our digital designs may not be sold or distributed to anyone who has not purchased the files from us. If using the designs within a business, the designs may be used among multiple employees under that business. Sharing designs with family, friends, or other businesses is not permitted.
What size of tiles are your Tile Layouts designed for?
They are designed to fit 12x12 tiles, however a few of the designs will still cut to fit 6x6 tiles.
My cutter limits my cutting length to 24 inches, can I still cut the growth charts?
The growth charts come as one design, not individual pieces, so if you are limited to a 24 inch cutting length, these designs may not work for you.
Some of the letters are not cutting out correctly. What am I doing wrong?
We recommend sizing designs so that the individual letters are at least an inch tall. Some thicker fonts will work smaller than this, however thinner fonts may not. Also, if cutting small sizes, try slowing down your cutting speed.
Do you take custom orders?
We do not offer custom orders. However, if there is something you would like to see,
please email us an idea of what you are looking for, and we may use your
suggestion for one of our new layouts in the future.
How often do you add new products?
We try to add new products every month. To stay updated on the latest items do the following:
Sign up for our Newsletter
Follow us on Facebook
Follow us on Twitter
I had a problem downloading the designs. How can I finish downloading the items I purchased?
In addition to providing an immediate download link, we also e-mail you a link to download your items. Check the e-mail you used for Paypal to find this link. If you still have problems, please contact us.
I accidentally deleted my item after I downloaded it. Do I have to
purchase it again in order to redownload it?
Files can be redownloaded for a short time after you have purchased them.
As long as you have not closed the download window, simply try redownloading
the item. If that does not work, check your email for the backup link that is sent to you. If you have any other problems just contact us.
We are happy to help!
What payments do you accept?
We accept payment through Paypal or by credit card on our website. However, we do not accept echecks through Paypal as they take 3-4 days to clear. We can also send you an invoice through Google Checkout to pay. Please e-mail us for details.
What is your refund policy?
Refunds are considered on a case by case basis. However, because we offer free testers for you to try out the files before you make a purchase, refunds are rarely needed. Please contact us if you have a problem with one of the files and we will do our best to fix it.